Question 1

Do you have parking?

Accepted Answer

There is Green P parking on Jane Street (Parking Code 5117). There is also parking available on side streets. Please make sure to check parking signs for any restrictions.

Question 2

What do I need to bring on my first visit?

Accepted Answer

If you have not filled out our online health history form, which you can access via your booking confirmation email or JaneApp account, make sure you arrive 5-10 minutes before your appointment to fill one out.

If you would like us to direct bill for your treatment, please bring your insurance information.
Your insurance provider may also require a doctor's note before you can receive coverage.
With inquiries regarding your plan details, please contact your insurer.

Disclaimer: If you have Sun Life as your primary insurer, and are not the primary plan member, we will need to get the plan member's written signature before we are able to direct bill for you. Feel free to email us with any relevant inquiries.

Question 3

How does direct billing work?

Accepted Answer

If your plan allows for direct billing, we can submit your claim for you on the day of your appointment. We will charge you any remaining balance. Some plans only allow payment to go to the insured member - in this case, we can still submit for you but require payment from you.

Please note that we only submit claims to primary insurance plans. We are happy to provide you with a detailed receipt so that you can submit the remainder to your secondary insurance directly, if applicable.
 
If you are insured with GreenShield or Blue Cross and your plan requires a doctor's note annually, we will require you to bring us a physical copy of your doctor's note in order for us to direct bill.

If you are insured with Sun Life and you are not the primary plan member, we will need to get the plan member's written signature in order for us to direct bill. Feel free to email us with any relevant inquiries.
 
Please note:
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Direct billing is a courtesy service and is not guaranteed to work every time we attempt to use it.

Reasons for direct billing not working may include, but are not limited to, the following:
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Your insurance provider requires a doctor's referral before they will allow any more claims to be approved.
Your coverage has been used up for the year.
That day's claim has been marked, by your insurance provider, for manual review.
The direct billing portal is down.
Your specific plan does not allow for direct billing despite being under an insurance provider we bill to.
 
In cases where direct billing is no longer an option, patients will be responsible for settling their outstanding balance.

With inquiries regarding your plan details, please contact your insurer.

Question 4

Can I use my health spending account to pay for my appointment?

Accepted Answer

If you have a health spending account (HSA/HCSA), you may be entitled to reimbursement for amounts not covered by your health benefits plan. If you do not have a physical card or if you need to submit your claims manually, you can submit claims to your plan sponsor using the receipt provided after your appointment.

With inquiries regarding your account details, please contact your plan sponsor.

Question 5

Can your acupuncture treatment be claimed under my acupuncture insurance?

Accepted Answer

Yes, Acupuncture, Cosmetic Acupuncture, and Fertility Acupuncture treatments are performed by our Registered Acupuncturist (R.Ac) within the scope of Traditional Chinese Medicine practice. These treatments will be billed as Acupuncture treatments and may be eligible for coverage under Acupuncture insurance.

Please note:
If you book a Massage + Acupuncture treatment, it cannot be claimed under your Acupuncture insurance plan.
 
Our RMTs practice acupuncture within the Scope of Practice of Massage Therapy and in accordance with Acupuncture Standard of Practice. The acupuncture is provided within a massage therapy treatment plan and will be billed as a Massage Therapy treatment.

Question 6

What is your cancellation policy?

Accepted Answer

We have a 12-hour cancellation policy for all appointments.

Late cancellations or rescheduling without enough notice are subject to:

First Late Cancellation: 50% of the session fee.
Second Late Cancellation and onward: 100% of the session fee.
 
If you need to cancel an appointment, you can do so from your account online, by calling us during business hours or by email to hello@naera.ca (especially if you are cancelling outside of business hours).
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If you do not show up 15 minutes after your appointment start time, your appointment will be forfeited. You will be charged the cancellation fee and we reserve the right to give this appointment time away to someone else.

Question 7

What forms of payment do you accept?

Accepted Answer

We accept Cash, Debit, Visa, Mastercard and AMEX.

Question 8

Can anyone receive massage therapy?

Accepted Answer

At næra wellness, we aim to make massage therapy accessible to all. Massage therapy can be beneficial for individuals of all ages, from infants to the elderly. Our RMTs are also equipped to provide prenatal massages.

However, individuals with specific medical issues such as severe skin conditions, certain types of cancer, or advanced heart disease should consult with their healthcare provider before receiving massage therapy.

We ask all new clients to complete a health history form and all returning clients to update their personal health information annually so that our therapists can tailor each session to individual needs and ensure the highest level of safety and care.

Question 9

How much do I undress?

Accepted Answer

Your comfort is of utmost importance whether that is in the context of the clothing you wear or the treatment you receive. Massage Therapists can provide important treatment whether you elect to remove any, some, or all of your clothing.  All RMTs are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment. You will be covered with a sheet and blanket at all times and only the area currently being treated will be undraped.

Frequently asked questions