There is Green P parking on Jane Street. There is also parking available on side streets. Please make sure to check parking signs for any restrictions.

If you have not filled out our online health history form, make sure you arrive 5-10 minutes before your appointment to fill one out. If you would like us to direct bill for your treatment, please bring your insurance information. Disclaimer: If you have Sun Life as your primary insurer, and are not the primary plan member, we will need to get the plan member's written signature before we are able to direct bill for you. Feel free to email us with any relevant inquiries.

If your plan allows for direct billing, we can submit your claim for you on the day of your appointment. We will charge you any remaining balance. Some plans only allow payment to go to the insured member - in this case, we can still submit for you but require payment from you. If you are insured with GreenShield or Blue Cross and your plan requires a doctor's note annually, we will require you to bring us a physical copy of your doctor's note in order for us to direct bill. If you have Sun Life as your primary insurer, and are not the primary plan member, we will need to get the plan member's written signature in order for us to direct bill. Feel free to email us with any relevant inquiries. Please note: ​ Direct billing is a courtesy service and is not guaranteed to work every time we attempt to use it. Reasons for direct billing not working may include, but are not limited to, the following: ​ Your insurance provider requires a doctor's referral before they will allow any more claims to be approved. Your coverage has been used up for the year. That day's claim has been marked, by your insurance provider, for manual review. The direct billing portal is down. Your specific plan does not allow for direct billing despite being under an insurance provider we bill to. In cases where direct billing is no longer an option, patients will be responsible for settling their outstanding balance. With inquiries regarding your plan details, please contact your insurer. If you have a health spending account (HSA/HCSA), you may be entitled to reimbursement. If you do not have a physical card, you can submit claims to your plan sponsor using the receipt provided after your appointment.

No, it cannot. If you book a Massage with Acupuncture treatment or a Naturopathic Acupuncture treatment, it cannot be claimed under your Acupuncture insurance plan. Our RMTs practice acupuncture within the Scope of Practice of Massage Therapy and in accordance with Acupuncture Standard of Practice. The acupuncture is provided within a massage therapy treatment plan and will be billed as a Massage Therapy treatment. Our Naturopathic Doctor practices acupuncture within the Scope of Practice of Naturopathic Medicine and in accordance with Acupuncture Standard of Practice. The acupuncture is provided within a naturopathic treatment plan and will be billed as a Naturopathic Medicine treatment.

We have a 12 hour cancellation policy for all Registered Massage Therapy appointments and a 48 hour policy for all Naturopathic Medicine/Acupuncture appointments. ​ Late cancellations or rescheduling with less than 12 hours' notice are subject to: Grace Cancellation: One free late cancellation per year. Second Late Cancellation/No-Show: 50% of the session fee. Third Late Cancellation/No-Show: 100% of the session fee. If you need to cancel an appointment, you can do so from your account online, by calling us during business hours or by email to info@panaceamassage.ca (especially if you are cancelling outside of business hours). ​ If you do not show up 15 minutes after your appointment start time, your appointment will be forfeited. You will be charged the cancellation fee and we reserve the right to give this appointment time away to someone else.

We accept Cash, Debit, Visa, Mastercard and AMEX.

Your comfort is of utmost importance whether that is in the context of the clothing you wear or the treatment you receive. Massage Therapists can provide important treatment whether you elect to remove any, some, or all of your clothing. All RMTs are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment. You will be covered with a sheet and blanket at all times and only the area currently being treated will be undraped.