Frequently asked questions

Do you have parking?

There is free street parking on Jane Street and Annette Street. Make sure to check parking signs for any restrictions.



What do I need to bring on my first visit?

If you have not filled out our online health history form, make sure you arrive 5-10mins before your appointment to fill one out. If you would like us to direct bill for your treatment, please bring your insurance information.



How does direct billing work?

If your plan allows for direct billing, we can submit your claim for you. We will charge you any remaining balance. Some plans only allow payment to go to the insured member, in this case we can still submit for you but require payment from you. If you are insured with Greenshield or Blue Cross and your plan requires a doctor's note annually, we will require you to bring us a physical copy of your doctor's note in order for us to direct bill.



Can your acupuncture treatment be claimed under my acupuncture insurance?

No it cannot. If you book a Massage with Acupuncture treatment, it CANNOT be claimed under your Acupuncture insurance plan. Our RMTs practice acupunture within the Scope of Practice of Massage Therapy and in accordance with Acupuncture Standard of Practice. The acupuncture is provided within a massage therapy treatment plan and will be billed as a Massage Therapy treatment.



What is your cancellation policy?

We have a 24 hour cancellation policy. If you do not show up for an appointment, we will bill you for 50% of the treatment cost for first time offense and 100% for any addition offense. If there is an emergency and you cannot make it to an appointment, the best way to contact us is by email to info@panaceamassage.ca (especially if you are cancelling outside of business hours)



What forms of payment do you accept?

We accept Cash, Debit, Visa and Mastercard



How much do I undress?

Your comfort is of utmost importance whether that is in the context of the clothing you wear or the treatment you receive. Massage Therapists can provide important treatment whether you elect to remove any, some, or all of your clothing. All RMTs are trained in proper draping procedures to ensure that your privacy is completely respected at all times during treatment. You will be covered with a sheet and blanket at all times and only the area currently being treated will be undraped.



What are your new COVID protocols?

1. All staff members will be screened daily and must pass their screening to be able to work 2. We have enhanced cleaning and disinfecting protocols (before, during and after appointments) 3. All staff members will be in appropriate PPE 4. All clients must pass their COVID screening survey before coming for their appointment 5. Everyone must sanitize their hands upon entering and leaving the clinic 6. Therapists and clients will be wearing masks throughout the treatment 7. Temperature checks will be done for all those entering the clinic with an infrared thermometer 8. All those who are ill or present with any known symptoms are asked to cancel their appointment or will be sent home



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