Cancellation Policy

At Panacea Massage Therapy, we value your time and are committed to providing high-quality care that gets you back to doing the things you love. To ensure we can accommodate each of our patients in the best way possible, we have updated the following cancellation policy:

To best serve all our clients, we require at least 12 hours' notice for any appointment cancellations or changes.

Late Cancellation & No-Show Fees:

First Occurrence: 50% of the session fee.
Second & Subsequent Occurrences: 100% of the session fee.

How to Cancel or Reschedule:
You may manage your appointment easily through your online account, by phone during business hours, or via email at info@panaceamassage.ca (for changes outside of business hours).

Late Arrivals:
Appointments are forfeited if you arrive more than 15 minutes after your scheduled start time. This will be treated as a late cancellation, and we may offer the time slot to another client.

We understand that emergencies happen, and we will do our best to accommodate you. This courtesy allows us to manage our schedule effectively and gives us the time to offer the appointment slot to another person in need of care.

Thank you for your understanding and cooperation. If you have any questions, please reach out to us anytime.