Cancellation Policy
At Panacea Massage Therapy, we value your time and are committed to providing high-quality care that gets you back to doing the things you love. To ensure we can accommodate each of our patients in the best way possible, we have updated the following cancellation policy for:
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Registered Massage Therapy
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Acupuncture
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Massage + Facial Cupping & Gua Sha
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Massage + Cupping Therapy
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Massage + Acupuncture
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Counselling & Therapy
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Stretch Therapy
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TMJ Therapy
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Athletic Therapy
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Hot Stone Massage
To avoid incurring a cancellation or no-show fee, please ensure you call us 12 hours prior to your appointment if you need to cancel or reschedule your appointment.
Appointments that are cancelled or rescheduled with less than 12 hours' notice are considered late cancellations and are subject to the following:
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First Late Cancellation/No-Show: If you need to cancel or reschedule an appointment within 12 hours of your scheduled session, a 50% charge of the session fee will be applied.
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Second Late Cancellation/No-Show and onward: For any second late cancellation or no-show within a 12-month period, 100% of the session fee will be charged.
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Naturopathic Medicine
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Facial Acupuncture
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Injection + Inhalation Therapy
To avoid incurring a cancellation or no-show fee, please ensure you call us 48 hours prior to your appointment if you need to cancel or reschedule your appointment.
Appointments that are cancelled or rescheduled with less than 48 hours' notice are considered late cancellations and are subject to the following:
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First Late Cancellation/No-Show: If you need to cancel or reschedule an appointment within 48 hours of your scheduled session, a 50% charge of the session fee will be applied.
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Second Late Cancellation/No-Show and onward: For any second late cancellation or no-show within a 12-month period, 100% of the session fee will be charged.
We understand that emergencies happen, and we will do our best to accommodate you. This courtesy allows us to manage our schedule effectively and gives us the time to offer the appointment slot to another person in need of care.
Thank you for your understanding and cooperation. If you have any questions, please reach out to us anytime.