Direct Billing

We offer direct billing to many major insurers. 
Some plans will pay the clinic directly; others pay the insured member but allow us to submit on your behalf.
​
If a claim requires further processing, we file the claim on your behalf. You are then responsible for payment to the clinic on the day the service is provided.
​
If you are with an insurer that we cannot direct bill for, we will provide you with an official RMT receipt following your treatment.

We only submit claims to primary insurance plans. We are happy to provide you with a detailed receipt so that you can submit the remainder to your secondary insurance directly, if applicable.
​
Please note:

Direct billing is a courtesy service and is not guaranteed to work every time we attempt to use it.
 
Reasons for direct billing not working may include, but are not limited to, the following:​

• Your insurance provider requires a doctor's referral before they will allow any more claims to be approved.

• Your coverage has been used up for the year.

• That day's claim has been marked, by your insurance provider, for manual review.

• The direct billing portal is down.

• Your specific plan does not allow for direct billing despite being under an insurance provider we bill to.

 
In cases where direct billing is no longer an option, patients will be responsible for settling their outstanding balance.

 
If you are insured with GreenShield, Blue Cross, or Sun Life and your plan requires a doctor's note annually, we will require you to bring us a physical copy of your doctor's note in order for us to direct bill.

​

If you are insured with Sun Life and you are not the primary plan member, we will need to get the plan member's written signature in order for us to direct bill. Feel free to email us with any relevant inquiries.